Frequently Asked Questions
Everything you need to know about bringing comfort home.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
What is your return policy for home decor and furniture?
We want you to love your purchase. If you are not completely satisfied, you may return most items within 90 days of purchase for a refund or exchange, provided they are in their original condition.
Do you offer white-glove delivery for oversized items?
Yes, for select oversized furniture and hearth items, we offer premium delivery services including in-home assembly and packaging removal for an additional fee.
Are your outdoor products weather-resistant?
Our outdoor furniture and decor are specifically designed to withstand the elements. We use high-quality materials like eucalyptus wood, powder-coated steel, and UV-resistant fabrics to ensure longevity.
How can I apply a promotional code to my order?
You can enter your promotional code in the 'Offer Code' box located in your shopping cart or during the final stage of the checkout process. Only one code can be applied per order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, and Plow & Hearth gift cards.